Plum Fintech experienced a minor incident on November 2, 2024 affecting ➡️ Deposits, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2024, 10:10 AM UTC
We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits. The issue is being investigated and worked on by our Tech Team with the highest priority. Rest assured that your funds are always safe with Plum in the meantime. We apologise for any inconvenience caused.
- monitoring Nov 02, 2024, 06:11 PM UTC
The affected transactions have been settled. We are monitoring the results. Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.
- resolved Nov 05, 2024, 01:13 PM UTC
This incident has been resolved. All the affected transactions have been settled. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.