Plum Fintech incident

Direct Debit Deposits Settlement Delay

Minor Resolved View vendor source →

Plum Fintech experienced a minor incident on December 14, 2024 affecting ➡️ Deposits, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2024, 10:34 AM UTC
Resolved
Dec 16, 2024, 08:34 AM UTC
Duration
1d 21h
Detected by Pingoru
Dec 14, 2024, 10:34 AM UTC

Affected components

➡️ Deposits

Update timeline

  1. investigating Dec 14, 2024, 10:34 AM UTC

    We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits. The issue is being investigated and worked on by our Tech Team with the highest priority. Rest assured that your funds are always safe with Plum in the meantime. We apologise for any inconvenience caused.

  2. resolved Dec 16, 2024, 08:34 AM UTC

    This incident has been resolved. All the affected transactions have been settled. Rest assured that your funds are always safe with Plum. We apologise for any inconvenience caused.