Plum Fintech experienced a minor incident on January 14, 2025 affecting ⬅️ Withdrawals and 📈 Investments, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
⬅️ Withdrawals📈 Investments
Update timeline
- investigating Jan 14, 2025, 02:11 PM UTC
We are aware that some customers might experience a delay in the completion of their Stock sell orders. The issue is being worked on by our Tech team with the highest priority. Rest assured that your funds are always safe in the meantime. We would like to apologise for the inconvenience this may have caused.
- resolved Jan 17, 2025, 03:17 PM UTC
This incident has been resolved and all the affected transactions have been settled. We would like to apologise for the inconvenience this may have caused.