Pliant API incident

Problems with obtaining Bearer Token on Sandbox environment

Major Resolved View vendor source →

Pliant API experienced a major incident on July 17, 2025 affecting Pliant CaaS & Pro API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 10:44 AM UTC
Resolved
Jul 17, 2025, 12:25 PM UTC
Duration
1h 41m
Detected by Pingoru
Jul 17, 2025, 10:44 AM UTC

Affected components

Pliant CaaS & Pro API

Update timeline

  1. identified Jul 17, 2025, 10:44 AM UTC

    The issue is identified and we are working on a solution. Only the Sandbox is affected!

  2. resolved Jul 17, 2025, 12:25 PM UTC

    The problem has been resolved. SANDBOX ONLY: Every API consumer needs to adjust their audience claim when obtaining the Bearer token for the sandbox. For details see: https://partner.getpliant.com/changelog/api-authentication-update