Plexia Service had 6 outages in the last 2 years totaling 82h 11m of downtime — averaging 0.2 incidents per month.
There were 6 Plexia Service outages since October 20, 2025 totaling 82h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some EMR offices are experiencing slowness issues with our service right now and we are currently investigating this issue. We apologize for any inconvenience. We will provide further updates once this is resolved
Developers have resolved the slowness issue. Currently monitoring the situation.
We are currently experiencing issues with the connection to Teleplan. Please wait to submit batches until after the connection is restored.
Teleplan has updated us that the issue is resolved. If you have tried to submit billings during the outage, please make sure to go to your Data Centre > Not Yet Submitted and send your batches.
Our vendor has let us know that they have resolved the issue and the faxes are sending as normal. The backlog is in process of clearing out.
This issue has been resolved.
A hotfix was applied last night to fix the issues relating to the update. If any issue persists or new issues arise, please let us know.
This issue is now resolved.