Plexia Service had 15 outages in the last 2 years totaling 416h 51m of downtime — averaging 0.6 incidents per month.
There were 15 Plexia Service outages since November 25, 2024 totaling 416h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some EMR offices are experiencing slowness issues with our service right now and we are currently investigating this issue. We apologize for any inconvenience. We will provide further updates once this is resolved
Developers have resolved the slowness issue. Currently monitoring the situation.
We are currently experiencing issues with the connection to Teleplan. Please wait to submit batches until after the connection is restored.
Teleplan has updated us that the issue is resolved. If you have tried to submit billings during the outage, please make sure to go to your Data Centre > Not Yet Submitted and send your batches.
Our vendor has let us know that they have resolved the issue and the faxes are sending as normal. The backlog is in process of clearing out.
This issue has been resolved.
A hotfix was applied last night to fix the issues relating to the update. If any issue persists or new issues arise, please let us know.
This issue is now resolved.
This incident was resolved at 6pm Wednesday, August 27.
The issue with the phone system seems to be resolved. We are monitoring in case of further problems.
Our fax provider has resolved the issue and systems are operating normally.
The issue has been solved! Any outstanding cdx messages that were to be received/sent should have now been received/sent properly.
This issue has been resolved and Pharmanet is working correctly. If you continue to have any issues with it, please reach out to Support at 604-269-3733.
The connection has been restored and reports are now coming into the EMRs.
The issue has now been resolved. Thank you for your patience.
We have now fixed all the errors with the billings from the weekend.
This issue was resolved on November 27th. Thanks for your patience.