Plentific incident

Investigating stability issues

Minor Resolved View vendor source →

Plentific experienced a minor incident on July 1, 2025 affecting Work order management and Locations and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 08:47 AM UTC
Resolved
Jul 01, 2025, 12:17 PM UTC
Duration
3h 29m
Detected by Pingoru
Jul 01, 2025, 08:47 AM UTC

Affected components

Work order managementLocationsPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment

Update timeline

  1. investigating Jul 01, 2025, 08:47 AM UTC

    We’re currently experiencing stability issues related to our platform. Users may be experiencing problems when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

  2. monitoring Jul 01, 2025, 10:22 AM UTC

    We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

  3. resolved Jul 01, 2025, 12:17 PM UTC

    We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.