PlayFab Outage History
PlayFab is up right nowPingoru has recorded 50 incidents for PlayFab: 38 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 32 of 720 (4%) |
| May 2026 | 5 | 406 of 744 (55%) |
| June 2026 | 3 | 382 of 720 (53%) |
| July 2026 | 3 | 117 of 744 (16%) |
| August 2026 | 3 | 25 of 744 (3%) |
| September 2026 | 2 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Major September 24, 2026 Increased API Error Response Rate - Fix in Progress 1h 58m Economy (V2)
Started Sep 24, 2026, 04:04 AM UTC· resolved Sep 24, 2026, 06:03 AM UTC
- identified Sep 24, 2026, 04:04 AM UTC
Rating and Review Apis are currently offline. We have identified the cause for this issue and are in the process of updating to resolve it.
- resolved Sep 24, 2026, 06:03 AM UTC
Incident has recovered
Major September 9, 2026 Increased failure rate in Matchmaking, Leaderboard, Lobby, PubSub, and GameSave APIs 1h 3m Lobby, Matchmaking, Statistics and Leaderboards
Started Sep 09, 2026, 04:27 PM UTC· resolved Sep 09, 2026, 05:30 PM UTC
- investigating Sep 09, 2026, 04:27 PM UTC
We have observed an increased failure rate for Matchmaking, Leaderboard, Lobby, PubSub, and GameSave APIs and are actively investigating
- identified Sep 09, 2026, 04:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 05:30 PM UTC
This incident has been resolved.
Major August 27, 2026 Degraded Leaderboard and Statistics operations 7h 21m Statistics and Leaderboards
Started Aug 27, 2026, 06:12 PM UTC· resolved Aug 28, 2026, 01:34 AM UTC
- investigating Aug 27, 2026, 06:12 PM UTC
We are currently investigating this issue.
- monitoring Aug 27, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 01:34 AM UTC
This incident has been resolved.
Notice August 23, 2026 Player Deletion Delay 6h 52m Event Processing
Started Aug 23, 2026, 03:42 PM UTC· resolved Aug 23, 2026, 10:34 PM UTC
- investigating Aug 23, 2026, 03:42 PM UTC
We are currently experiencing an issue in our data processing pipeline. Delays to player deletion are present currently and we are investigating. No data has been lost and engineers are working to resolve this as soon as possible.
- resolved Aug 23, 2026, 10:34 PM UTC
This incident has been resolved.
Major August 7, 2026 Lobby API availability impact 10h 21m Lobby
Started Aug 07, 2026, 05:47 PM UTC· resolved Aug 08, 2026, 04:09 AM UTC
- investigating Aug 07, 2026, 05:47 PM UTC
We're currently investigating availability drops in Lobby Apis.
- resolved Aug 08, 2026, 04:09 AM UTC
This incident has been resolved.
Major July 23, 2026 Speech Services Api Outage West US 2h 50m Party
Started Jul 23, 2026, 04:11 PM UTC· resolved Jul 23, 2026, 07:01 PM UTC
- investigating Jul 23, 2026, 04:11 PM UTC
We're currently investigating an outage with speech services api's in the west us region.
- monitoring Jul 23, 2026, 06:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 07:01 PM UTC
This incident has been resolved.
Major July 16, 2026 PlayStream CloudScript Azure Functions Actions Failing Silently 4d 17h Event Processing
Started Jul 16, 2026, 09:37 PM UTC· resolved Jul 21, 2026, 03:24 PM UTC
- monitoring Jul 16, 2026, 09:37 PM UTC
Starting at July 16, 2026 4:15 PM UTC, PlayStream CloudScript Azure Functions started failing silently for around over 3 hours. Any title using PlayStream rules to trigger Azure Functions had those functions silently not fire, no error surfaced to the title or player. Direct API calls, other action types, and API availability were unaffected. The issue has been identified and mitigated.
- resolved Jul 21, 2026, 03:24 PM UTC
This incident has been resolved.
Notice July 2, 2026 Economy V2 - Transfer operations delayed 33m Economy (V2)
Started Jul 02, 2026, 07:32 PM UTC· resolved Jul 02, 2026, 08:05 PM UTC
- identified Jul 02, 2026, 07:32 PM UTC
We have identified an issue affecting in-game currency transfers. Transfer operations may be delayed while we implement a mitigation.
- resolved Jul 02, 2026, 08:05 PM UTC
The incident is now resolved
Notice June 24, 2026 Elevated API latency 1h 50m Authentication, Cloud Script, Content, Data and 6 more
Started Jun 24, 2026, 01:02 AM UTC· resolved Jun 24, 2026, 02:52 AM UTC
- investigating Jun 24, 2026, 01:02 AM UTC
We are currently investigating elevated latencies affecting a portion of API requests, across all APIs.
- identified Jun 24, 2026, 01:52 AM UTC
We have identified an issue causing increased API latency in one of the compute clusters and are re-routing traffic to mitigate the issue.
- monitoring Jun 24, 2026, 02:08 AM UTC
We have completed re-routing traffic from the affected compute cluster, and API latencies are returning to normal.
- resolved Jun 24, 2026, 02:52 AM UTC
This incident has been resolved.
Minor June 12, 2026 MasterPlayerAccountDeletion Processing Degradation 3d 23h Data
Started Jun 12, 2026, 08:51 PM UTC· resolved Jun 16, 2026, 08:14 PM UTC
- investigating Jun 12, 2026, 08:51 PM UTC
Player deletion requests are experiencing processing delays. All requests remain queued and will be processed. We are actively working on improving throughput to reduce the backlog.
- monitoring Jun 15, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 08:14 PM UTC
This incident has been resolved.
Notice June 8, 2026 Partial Outage of APIs Due to Throttling Errors –
Started Jun 08, 2026, 03:30 PM UTC· resolved Jun 08, 2026, 03:30 PM UTC
- resolved Jun 08, 2026, 04:10 PM UTC
Some APIs temporarily received HTTP 429 errors.
Minor May 30, 2026 Event delays 19d 19h Event Processing, Events
Started May 30, 2026, 08:33 PM UTC· resolved Jun 19, 2026, 04:12 PM UTC
- investigating May 30, 2026, 08:33 PM UTC
All PlayFab events are currently delayed and the team is investigating
- monitoring May 31, 2026, 02:31 PM UTC
A fix has been deployed and we're monitoring the status.
- resolved Jun 19, 2026, 04:12 PM UTC
This incident has been resolved.
Minor May 29, 2026 Multiple APIs degraded 18h 9m Authentication, Cloud Script, Content, Data and 6 more
Started May 29, 2026, 05:24 AM UTC· resolved May 29, 2026, 11:34 PM UTC
- investigating May 29, 2026, 05:24 AM UTC
We are currently investigating widespread impact to multiple features.
- identified May 29, 2026, 06:11 AM UTC
The cause of the outage has been identified, PlayFab engineers are engaged.
- monitoring May 29, 2026, 05:16 PM UTC
Services have recovered, we're monitoring for regressions.
- resolved May 29, 2026, 11:34 PM UTC
This incident has been resolved.
- postmortem Jun 10, 2026, 06:07 PM UTC
On May 29, 2026, between approximately 9:00 PM and 10:09 PM Pacific Time, some customers experienced increased failures and timeouts across multiple PlayFab APIs. The issue was caused by an upstream infrastructure outage in the hosting environment that disrupted connectivity to backend storage services. The issue auto-resolved once the upstream infrastructure problem was mitigated. ### Impact During the impact window, customers experienced elevated error rates, timeouts, and connection disruptions when calling PlayFab APIs. Services including Lobby, Matchmaking, and real-time messaging were most heavily affected, with availability for those services degraded to between 75% and 95%. Multiple titles were impacted during the approximately 26-minute incident window. ### Root Cause Analysis An upstream infrastructure outage disrupted connectivity between PlayFab services and backend storage, causing request timeouts and elevated error rates across multiple APIs. The issue was external to PlayFab and self-resolved once the underlying infrastructure was restored. ### Action Items As part of our ongoing reliability investment, we are conducting a comprehensive assessment of our disaster recovery posture to improve resilience against upstream infrastructure disruptions. This includes evaluating regional redundancy for all critical data stores and developing documented recovery procedures to reduce the duration and impact of future incidents of this nature.
Notice May 20, 2026 Delayed event ingestion for Data Explorer basic and advanced. 2h 11m Event History & Search
Started May 20, 2026, 01:05 AM UTC· resolved May 20, 2026, 03:16 AM UTC
- monitoring May 20, 2026, 01:05 AM UTC
An issue has been fixed that was causing ingestion delays for event data to the Data Explorer features in Game Manager. Approximately 25% of titles may have been impacted with up to a 40 minute delay. The issue has been addressed and we are monitoring the ingestion delay recovery.
- resolved May 20, 2026, 03:16 AM UTC
This incident has been resolved.
Minor May 14, 2026 Economy V2 - Transaction history delayed for a subset of players 28d 2h Economy (V2)
Started May 14, 2026, 04:13 PM UTC· resolved Jun 11, 2026, 06:33 PM UTC
- identified May 14, 2026, 04:13 PM UTC
A subset of players (~1.5%) may experience delays in their transaction history. We have identified the issue and are actively working on remediation.
- resolved Jun 11, 2026, 06:33 PM UTC
This incident is now resolved. All players should have up-to-date transaction history.
Notice May 5, 2026 Ongoing degradation of Group APIs 1d
Started May 05, 2026, 07:22 PM UTC· resolved May 06, 2026, 07:47 PM UTC
- investigating May 05, 2026, 07:22 PM UTC
We are currently experiencing increased Timeouts and Operation Canceled errors for our Group APIs.
- resolved May 06, 2026, 07:47 PM UTC
This incident has been resolved.
Major April 29, 2026 Increased 504 error rate across various APIs 1d 3h
Started Apr 29, 2026, 05:00 PM UTC· resolved Apr 30, 2026, 08:15 PM UTC
- investigating Apr 30, 2026, 05:40 PM UTC
We are investigating an increase in error rates starting at 4:10 PM pacific on Wednesday April 29.
- investigating Apr 30, 2026, 05:41 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 30, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 11:47 PM UTC
This incident has been resolved.
Notice April 7, 2026 Increased Error Rates for Groups APIs 5h
Started Apr 07, 2026, 09:00 PM UTC· resolved Apr 08, 2026, 02:00 AM UTC
- resolved Apr 08, 2026, 04:35 PM UTC
We observed an increase in error rates for Groups APIs between ~2 pm pacific through ~7 pm pacific on Tuesday April 7 (aka 21:00 UTC April 7 - 02:00 UTC April 8). The initial root cause of this incident was a configuration change.
Minor March 24, 2026 Elevated API latency and connection failures 2h 25m
Started Mar 24, 2026, 08:05 PM UTC· resolved Mar 24, 2026, 10:30 PM UTC
- monitoring Mar 24, 2026, 08:05 PM UTC
A change to API request routing has caused a temporary increase in API latency and connection errors. We have deployed a change to mitigate the impact, and we are observing a return to normal latencies.
- resolved Mar 24, 2026, 10:30 PM UTC
This incident has been resolved.
Major March 18, 2026 Elevated Economy Api Error rate 45m Economy (V2)
Started Mar 18, 2026, 06:02 PM UTC· resolved Mar 18, 2026, 06:47 PM UTC
- investigating Mar 18, 2026, 06:02 PM UTC
We are currently investigating an increased error rate in Economy apis impacting multiple titles.
- monitoring Mar 18, 2026, 06:24 PM UTC
The issue has been identified and a fix was deployed.
- monitoring Mar 18, 2026, 06:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 18, 2026, 06:47 PM UTC
This incident has been resolved.
Notice March 3, 2026 Telemetry Events - Custom events sent through WriteTelemetryEvents API were dropped from 3/3 19:05 - 3/5 00:19 UTC 1d 5h
Started Mar 03, 2026, 07:00 PM UTC· resolved Mar 05, 2026, 12:00 AM UTC
- resolved Mar 05, 2026, 01:27 AM UTC
Some custom events sent through PlayFab WriteTelemetryEvents API were dropped between 03-03-2026 19:05 UTC to 03-05-2026 00:19 UTC. Our engineers have rolled out a fix, but unfortunately the custom events that were dropped during that window cannot be recovered.
Minor February 17, 2026 Drop in availability for Client/LoginWith[Platform] APIs –
Started Feb 17, 2026, 05:00 PM UTC· resolved Feb 17, 2026, 05:00 PM UTC
- resolved Feb 24, 2026, 09:55 PM UTC
We observed a spike in errors affecting all Client/LoginWith[Platform] APIs. This was caused by a production deployment that was reverted.
- postmortem Feb 24, 2026, 10:41 PM UTC
On February 17, 2026, between approximately 10:00 AM and 11:14 AM Pacific Time, some customers experienced increased failures when calling the Client/LoginWith\[Platform\] APIs. The issue was caused by a code regression that inadvertently removed a required validation check, leading to internal server errors. We mitigated the issue by rolling back the update. ### Impact During the impact window, customers experienced failed login attempts through the Client/LoginWith\[Platform\] APIs, with availability dropping to as low as 93%. ### Root Cause Analysis A recent code change removed a necessary null check, which caused certain requests for these APIs to fail. ### Action Items Rolled back the service update to immediately restore API availability. Deployed a hotfix to correct the code regression. Tests were also added to prevent this issue from recurring.
Notice February 12, 2026 Failure When Creating New Titles In GameManager 23h 35m Console
Started Feb 12, 2026, 08:11 PM UTC· resolved Feb 13, 2026, 07:47 PM UTC
- investigating Feb 12, 2026, 08:11 PM UTC
Short term solution is to sign out of GameManager and sign in again. We are currently investigating the root cause and working on a fix.
- resolved Feb 13, 2026, 07:47 PM UTC
This incident has been resolved.
Notice February 9, 2026 Delay in processing catalog updates for marketplace offers 20s
Started Feb 09, 2026, 09:26 PM UTC· resolved Feb 09, 2026, 09:27 PM UTC
- investigating Feb 09, 2026, 09:26 PM UTC
This incident has been mitigated.
- resolved Feb 09, 2026, 09:27 PM UTC
This incident has been resolved.
Minor February 6, 2026 Catalog Ratings Processing Delay 22m Economy (V2)
Started Feb 06, 2026, 11:22 PM UTC· resolved Feb 06, 2026, 11:45 PM UTC
- investigating Feb 06, 2026, 11:22 PM UTC
We are currently experiencing delayed processing of catalog ratings. No data has been lost and engineers are working to resolve this as soon as possible.
- resolved Feb 07, 2026, 07:06 PM UTC
Delays have been resolved. Data is up-to-date.