PlayFab incident

Increased failure rate in Matchmaking, Leaderboard, Lobby, PubSub, and GameSave APIs

Major Resolved View vendor source →

PlayFab experienced a major incident on September 9, 2026 affecting Lobby and Matchmaking and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 04:27 PM UTC
Resolved
Sep 09, 2026, 05:30 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 09, 2026, 04:27 PM UTC

Affected components

LobbyMatchmakingStatistics and Leaderboards

Update timeline

  1. investigating Sep 09, 2026, 04:27 PM UTC

    We have observed an increased failure rate for Matchmaking, Leaderboard, Lobby, PubSub, and GameSave APIs and are actively investigating

  2. identified Sep 09, 2026, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2026, 05:30 PM UTC

    This incident has been resolved.