PlayFab incident

PlayFab Matchmaking APIs experiencing degraded performance

Major Resolved View vendor source →

PlayFab experienced a major incident on September 1, 2025 affecting Matchmaking, lasting 14h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 03:40 AM UTC
Resolved
Sep 01, 2025, 06:09 PM UTC
Duration
14h 28m
Detected by Pingoru
Sep 01, 2025, 03:40 AM UTC

Affected components

Matchmaking

Update timeline

  1. investigating Sep 01, 2025, 04:56 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2025, 04:57 AM UTC

    The matchmaking feature is experiencing a major degradation. Titles utilizing real-time notifications experienced very low success rates depending upon their scenarios.

  3. monitoring Sep 01, 2025, 06:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2025, 06:09 PM UTC

    This incident has been resolved. Impact was observed from 20:40 PDT to 21:30 PDT. Note that this was after the previous related incident.