PlayFab incident

A subset of catalog items created since October 21st have been unable to be redeemed

Minor Resolved View vendor source →

PlayFab experienced a minor incident on December 3, 2025 affecting Economy (V2), lasting 19h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 10:02 PM UTC
Resolved
Dec 04, 2025, 05:51 PM UTC
Duration
19h 49m
Detected by Pingoru
Dec 03, 2025, 10:02 PM UTC

Affected components

Economy (V2)

Update timeline

  1. identified Dec 03, 2025, 10:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 04, 2025, 05:51 PM UTC

    This incident has been resolved.

  3. postmortem Dec 18, 2025, 11:05 PM UTC

    **Incident Overview** Between October 21st, 2025, and December 3rd, 2025, users were unable to redeem a subset of marketplace purchases for catalog items created during this window. The incident was caused by a misconfiguration affecting a redemption processor that prevented a subset of newly created items from being available for redemption. The issue was resolved by fixing the misconfiguration. **Impact** Users were unable to redeem a subset \(3-4%\) of items that were created during the window. All purchases made during this period have been redeemable since the fix on December 3rd. **Action Items** To prevent similar incidents from happening again, we have taken the following actions: * Additional validation to avoid misconfigurations affecting the redemption processing system * Enhanced alerting for the redemption processor to improve detection of similar issues