PlayFab experienced a major incident on January 13, 2026 affecting Experimentation, lasting 6d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Experimentation
Update timeline
- identified Jan 13, 2026, 11:55 PM UTC
We have identified an issue and are working on fixing an issue with delayed scorecard generation for existing PlayFab experiments. Experiments created on or after Jan 13th are working as expected.
- identified Jan 17, 2026, 12:37 AM UTC
A mitigation is being implemented for experiments created before Jan 13th to display updated scorecard data in PlayFab.
- monitoring Jan 19, 2026, 04:31 AM UTC
A fix has been implemented for experiments created before January 13th, we will continue to validate and monitor health.
- resolved Jan 20, 2026, 09:14 PM UTC
This incident has been resolved.