Playbypoint Outage History

Playbypoint is up right now

Playbypoint had 4 outages in the last 2 years totaling 10h 46m of downtime, averaging 0.2 incidents per month.

There were 4 Playbypoint outages since January 21, 2025 totaling 10h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.playbypoint.com

Major November 18, 2025

Cloudflare outage affecting white-label apps and websites

Detected by Pingoru
Nov 18, 2025, 01:47 PM UTC
Resolved
Nov 18, 2025, 03:45 PM UTC
Duration
1h 58m
Affected: DNS
Timeline · 3 updates
  1. investigating Nov 18, 2025, 01:47 PM UTC

    We recommend accessing the platform via app.playbypoint.com to continue your on-site operations. We are actively monitoring Cloudflare (https://www.cloudflarestatus.com) and awaiting a complete resolution.

  2. monitoring Nov 18, 2025, 02:46 PM UTC

    Cloudflare is rolling out a fix, and services are being restored.

  3. resolved Nov 18, 2025, 08:59 PM UTC

    We had been actively monitoring the issue, and it has been resolved on Cloudflare's side. Our white-label domains are now accessible.

Read the full incident report →

Notice November 4, 2025

November 2025: Playbypoint incident on Platform

Detected by Pingoru
Nov 04, 2025, 11:05 PM UTC
Resolved
Nov 05, 2025, 12:50 AM UTC
Duration
1h 45m
Affected: Platform
Timeline · 4 updates
  1. investigating Nov 04, 2025, 11:47 PM UTC

    We are currently investigating this issue.

  2. identified Nov 04, 2025, 11:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2025, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2025, 12:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS Outage Impacting Performance

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 20, 2025, 11:29 PM UTC
Duration
6h 51m
Affected: PlatformBackground JobsInfrastructure
Timeline · 5 updates
  1. investigating Oct 20, 2025, 04:37 PM UTC

    We are experiencing a service disruption caused by an AWS outage. Some users may see errors or slow performance. Our team is working with AWS to restore service. No action is required.

  2. identified Oct 20, 2025, 06:27 PM UTC

    We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.

  3. monitoring Oct 20, 2025, 06:47 PM UTC

    We are currently aware of an ongoing incident impacting Playbypoint services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter remains our top priority. Our team has already implemented several mitigations to reduce the impact while we continue closely monitoring the health of AWS services. Although there is no definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

  4. monitoring Oct 20, 2025, 11:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 11:29 PM UTC

    Amazon Web Services reported that everything is back to normal

Read the full incident report →

Minor January 21, 2025

Traffic spike

Detected by Pingoru
Jan 21, 2025, 04:56 AM UTC
Resolved
Jan 21, 2025, 05:07 AM UTC
Duration
11m
Timeline · 1 update
  1. resolved Jan 21, 2025, 04:56 AM UTC

    We experienced a brief outage of 11 minutes due to an unexpected traffic spike. The issue has been identified and resolved, and all systems are now operating normally. We apologize for any inconvenience caused and appreciate your understanding.

Read the full incident report →