Playbypoint experienced a major incident on October 20, 2025 affecting Platform and Background Jobs and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:37 PM UTC
We are experiencing a service disruption caused by an AWS outage. Some users may see errors or slow performance. Our team is working with AWS to restore service. No action is required.
- identified Oct 20, 2025, 06:27 PM UTC
We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.
- monitoring Oct 20, 2025, 06:47 PM UTC
We are currently aware of an ongoing incident impacting Playbypoint services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter remains our top priority. Our team has already implemented several mitigations to reduce the impact while we continue closely monitoring the health of AWS services. Although there is no definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
- monitoring Oct 20, 2025, 11:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:29 PM UTC
Amazon Web Services reported that everything is back to normal