Planday incident
Degraded performance on pages for some accounts
Planday experienced a major incident on October 14, 2022 affecting Web, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2022, 08:39 AM UTC
Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.
- monitoring Oct 14, 2022, 10:23 AM UTC
While some impact has been mitigated, we will continue to investigate this issue. We will provide you with an update as events warrant.
- monitoring Oct 14, 2022, 11:40 AM UTC
Our monitoring shows that the fix implemented has mitigated most issues. However, some users might experience degraded performance when exporting payroll - this is currently being investigated by the team. We will provide you with an update as events warrant.
- monitoring Oct 14, 2022, 01:15 PM UTC
A fix has now been implemented and payroll exports should be fully operational. We will continue to monitor the results and update as events warrant.
- resolved Oct 14, 2022, 02:18 PM UTC
This incident has been resolved.