Planday incident

Issues with Planday's technical support line [Phone]

Notice Resolved View vendor source →

Planday experienced a notice incident on December 12, 2022, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2022, 10:41 AM UTC
Resolved
Dec 12, 2022, 01:50 PM UTC
Duration
3h 8m
Detected by Pingoru
Dec 12, 2022, 10:41 AM UTC

Update timeline

  1. investigating Dec 12, 2022, 10:41 AM UTC

    We're sorry to report that our technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated as we get more information from our third-party provider. This page will be updated as events warrant.

  2. identified Dec 12, 2022, 10:43 AM UTC

    We apologise to those customers unable to reach Planday's support phone line for the duration of this incident, and we thank you for your patience.

  3. resolved Dec 12, 2022, 01:50 PM UTC

    This incident has been resolved and our team is now reachable by phone.