Planday incident

Degraded performance on pages for some accounts

Minor Resolved View vendor source →

Planday experienced a minor incident on January 11, 2024 affecting Web, lasting 20h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 12:09 PM UTC
Resolved
Jan 12, 2024, 08:41 AM UTC
Duration
20h 32m
Detected by Pingoru
Jan 11, 2024, 12:09 PM UTC

Affected components

Web

Update timeline

  1. investigating Jan 11, 2024, 12:09 PM UTC

    Some customers may currently be experiencing degraded performance on some pages. The team is currently investigating the issue. We will update as events warrant.

  2. monitoring Jan 11, 2024, 12:52 PM UTC

    Improvements can now be seen and performance should be back to normal. We will continue to monitor the situation and update as events warrant.

  3. monitoring Jan 11, 2024, 03:21 PM UTC

    Customers are experiencing sporadic service disruptions due to an incident at one of our third-party providers. This could impact customers in the UK. We will update you as events warrant.

  4. monitoring Jan 11, 2024, 07:04 PM UTC

    Impact has been mitigated and our third-party providers have made us aware the issue is now resolved. Thank you for your patience.

  5. resolved Jan 12, 2024, 08:41 AM UTC

    This incident has been resolved.