Planday incident

Service disruption caused by a third party provider

Critical Resolved View vendor source →

Planday experienced a critical incident on July 30, 2024 affecting Web, lasting 9h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 12:22 PM UTC
Resolved
Jul 30, 2024, 10:20 PM UTC
Duration
9h 58m
Detected by Pingoru
Jul 30, 2024, 12:22 PM UTC

Affected components

Web

Update timeline

  1. investigating Jul 30, 2024, 12:22 PM UTC

    We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.

  2. identified Jul 30, 2024, 02:02 PM UTC

    Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product. We will update here as soon as we receive additional information from our provider.

  3. monitoring Jul 30, 2024, 02:20 PM UTC

    The third party provider has taken mitigation measures which are starting to take effect, however it may take a few hours until improvements are notable. We will update here as soon as we receive additional information from our provider.

  4. resolved Jul 30, 2024, 10:20 PM UTC

    This incident has been resolved.