Planday experienced a minor incident on November 13, 2024 affecting Web, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 10:03 AM UTC
We are currently investigating reports of slow loading sporadically affecting some portals.
- identified Nov 13, 2024, 10:30 AM UTC
Our team has identified the issue and we are looking into solutions to mitigate customer impact. We will update this page as events warrant
- monitoring Nov 13, 2024, 12:31 PM UTC
We have mitigated impact and are currently monitoring.
- monitoring Nov 13, 2024, 04:19 PM UTC
While we have mitigated impact for a majority of customers, some portals might experience transient slowness which will eventually resolve itself. We are working on a more permanent solution and will update this page as events warrant
- monitoring Nov 14, 2024, 09:25 AM UTC
We have implemented a fix and will continue to monitor.
- resolved Nov 14, 2024, 03:46 PM UTC
This incident has been resolved.