Planday experienced a minor incident on January 24, 2025 affecting Web and Mobile App - iOS and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
WebMobile App - iOSMobile App - Android
Update timeline
- investigating Jan 24, 2025, 09:10 AM UTC
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue.
- investigating Jan 24, 2025, 09:45 AM UTC
We are continuing to investigate this issue.
- identified Jan 24, 2025, 10:43 AM UTC
The team has identified the issue to be caused by a third-party disruption. We will update as soon as we have additional information.
- monitoring Jan 24, 2025, 11:38 AM UTC
Service has been restored and our system is fully operational. We are still awaiting information from our third-party provider. We will keep monitoring performance.
- resolved Jan 24, 2025, 12:48 PM UTC
This incident has been resolved.