Planday experienced a notice incident on April 4, 2025 affecting Web, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2025, 09:51 AM UTC
We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.
- identified Apr 04, 2025, 10:29 AM UTC
We confirm the issue is caused by the third party provider, which is causing a service disruption in our product. The third party provider is currently investigating the issue and working on mitigation. We will update here as soon as we receive additional information from our provider.
- identified Apr 04, 2025, 02:56 PM UTC
Our third-party provider is actively working to resolve the issue. We will update as events warrant.
- monitoring Apr 04, 2025, 04:14 PM UTC
A fix has been implemented and we will be monitoring for the time being. Next update will be on Monday, April 7th, or as events warrant.
- resolved Apr 07, 2025, 07:23 AM UTC
This incident has been resolved.