Pix4D experienced a minor incident on January 18, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 25, 2021, 02:00 PM UTC
We've experienced an elevated level of API errors and have found the issue. A fix will be shortly deployed.
- postmortem Jan 25, 2021, 02:03 PM UTC
To improve our observability of production we activated some tracing in our backend services which causes our API to fail for a small percentage of the calls. The component throwing those errors were not compatible with the tracing mechanism we activated and we failed to see those problems during the test phase. We rolled back our change and will fix this incompatibility issue before activating the performance tracing again.