Pix4D experienced a minor incident on February 1, 2021 affecting Processing infrastructure US, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure US
Update timeline
- investigating Feb 01, 2021, 08:12 AM UTC
We are currently investigating this issue.
- investigating Feb 01, 2021, 08:58 AM UTC
We have identified the source of the degraded US cluster processing, and we're working on restoring the full operation.
- monitoring Feb 01, 2021, 09:16 AM UTC
The US cluster started catching up on processing the enqueued projects.
- monitoring Feb 01, 2021, 09:45 AM UTC
We're increasing the total processing capacity in the US cluster to speed up processing of the pending projects.
- resolved Feb 01, 2021, 11:07 AM UTC
The US cluster is back to nominal operations. New incoming projects are processed with regular processing capacity.