Pix4D experienced a minor incident on April 29, 2021 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KR
Update timeline
- identified Apr 29, 2021, 09:49 AM UTC
We observed some degradation in the internal tasks processing system. The issue has been identified, and we are working on preparing the patch.
- identified Apr 29, 2021, 09:56 AM UTC
We are continuing to work on a patch for this issue.
- identified Apr 29, 2021, 10:01 AM UTC
We are continuing to work on a patch for this issue.
- monitoring Apr 29, 2021, 10:02 AM UTC
A patch has been deployed in production and we are monitoring the service.
- resolved Apr 29, 2021, 10:26 AM UTC
The new deployment has correctly addressed the issue, and the incident is resolved now.