Pix4D incident

Data Processing Delays - Processing infrastructure

Major Resolved View vendor source →

Pix4D experienced a major incident on June 7, 2021 affecting Processing infrastructure US, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2021, 06:31 AM UTC
Resolved
Jun 07, 2021, 09:33 AM UTC
Duration
3h 1m
Detected by Pingoru
Jun 07, 2021, 06:31 AM UTC

Affected components

Processing infrastructure US

Update timeline

  1. investigating Jun 07, 2021, 06:31 AM UTC

    Our data processing infrastructure in the US is not processing since Friday June 4th which is causing delays in the project outputs. No data has been lost and we are investigating the issue.

  2. identified Jun 07, 2021, 07:23 AM UTC

    We identified the issue and are working on restoring the processing of the cluster.

  3. monitoring Jun 07, 2021, 07:31 AM UTC

    The queue in the US cluster is catching up. We added more capacity in order to catch up on the processing. We are monitoring the situation until the processing queue is back to normal.

  4. resolved Jun 07, 2021, 09:33 AM UTC

    There is no more delay in the processing queue, all projects are in a processing state.