Pix4D incident

Data processing delays - EU processing infrastructure

Minor Resolved View vendor source →

Pix4D experienced a minor incident on July 13, 2021 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2021, 01:06 PM UTC
Resolved
Jul 13, 2021, 03:28 PM UTC
Duration
2h 22m
Detected by Pingoru
Jul 13, 2021, 01:06 PM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KR

Update timeline

  1. investigating Jul 13, 2021, 01:06 PM UTC

    Our data processing infrastructure is running behind which is causing delays in the project outputs. No data has been lost and we are investigating the issue.

  2. identified Jul 13, 2021, 01:10 PM UTC

    We identified the faulty services and are working to replace them.

  3. identified Jul 13, 2021, 01:18 PM UTC

    Our cloud provider is aware of connectivity issues to instances and are investigating.

  4. monitoring Jul 13, 2021, 01:44 PM UTC

    Our services are back to normal and the processing is running normally. We are monitoring the situation in order to act quickly in case the connectivity issues are not entirely solved on our cloud provider platform.

  5. resolved Jul 13, 2021, 03:28 PM UTC

    This incident has been resolved.