Pix4D experienced a minor incident on December 13, 2021 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 15h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KR
Update timeline
- investigating Dec 13, 2021, 04:36 PM UTC
We are currently investigating an issue related to failing post-processing tasks in Europe, Japan, and Korea.
- identified Dec 13, 2021, 05:29 PM UTC
We have identified the problem and are working on mitigation.
- monitoring Dec 13, 2021, 06:00 PM UTC
We have deployed a configuration change that mitigates the problem. Post-processing tasks should work again in EU, KR, and JP.
- monitoring Dec 13, 2021, 06:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 14, 2021, 08:29 AM UTC
The post-processing tasks work normally in all the processing clusters.