Pix4D experienced a minor incident on March 2, 2022 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KRPIX4Dengine Cloud API
Update timeline
- investigating Mar 02, 2022, 03:59 PM UTC
We're experiencing an elevated level of API errors and are currently investigating the issue.
- identified Mar 02, 2022, 04:42 PM UTC
We experienced an unusual load on the database. We mitigate the issue and are working on restoring the failed processes.
- monitoring Mar 02, 2022, 05:24 PM UTC
We are monitoring the situation.
- resolved Mar 02, 2022, 07:32 PM UTC
The incident is resolved.