Pix4D incident

Interruptions in the Cloud API

Minor Resolved View vendor source →

Pix4D experienced a minor incident on April 19, 2022 affecting PIX4Dengine Cloud API, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2022, 02:11 PM UTC
Resolved
Apr 19, 2022, 03:05 PM UTC
Duration
54m
Detected by Pingoru
Apr 19, 2022, 02:11 PM UTC

Affected components

PIX4Dengine Cloud API

Update timeline

  1. investigating Apr 19, 2022, 02:11 PM UTC

    We are experiencing interruptions in the APIs due to network timeouts in our Cloud Provider infrastructure.

  2. monitoring Apr 19, 2022, 02:24 PM UTC

    The rate of the network timeouts is decreasing, now all the Cloud API instances are working as normal.

  3. resolved Apr 19, 2022, 03:05 PM UTC

    After monitoring for sometime, it is observed that network timeouts have stopped, and all the Cloud API instances are up and working as normal.