Pix4D experienced a minor incident on April 20, 2022 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KRPIX4Dengine Cloud API
Update timeline
- investigating Apr 20, 2022, 10:37 AM UTC
We are experiencing degradation on database performance. It is impacting the APIs response, and processing of projects. We are currently investigating the issue.
- identified Apr 20, 2022, 10:48 AM UTC
We observed a spike in some queries that caused an overload in the CPU utilization of the database instances.
- monitoring Apr 20, 2022, 11:21 AM UTC
It has been observed the timeouts in the APIs have ceased, we are still monitoring.
- resolved Apr 20, 2022, 11:49 AM UTC
This incident has been resolved.