Pix4D experienced a major incident on July 27, 2022 affecting PIX4Dcloud, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2022, 11:50 AM UTC
We are currently experiencing an outage in Cloud and Inspect. Our engineers are investigating the issue.
- investigating Jul 27, 2022, 12:05 PM UTC
We are investigating the outage on the services blocking projects from being loaded on the web UI.
- identified Jul 27, 2022, 12:16 PM UTC
We identified the impacting services and are working to mitigate the incident.
- identified Jul 27, 2022, 12:30 PM UTC
Currently accessing projects and uploading new ones through the web UI is not working.
- monitoring Jul 27, 2022, 01:38 PM UTC
Our engineers have pushed a fix for the issue which has been deployed. Accessing dataset and processing new ones from the UIs is functional. There may be some delays in processing for a short while as we process our backlog. We are carefully monitoring the situation.
- resolved Jul 27, 2022, 02:20 PM UTC
The incident is resolved, web UI platforms are fully functional again.