Pix4D incident

Cloud API down

Major Resolved View vendor source →

Pix4D experienced a major incident on December 13, 2022 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2022, 07:48 AM UTC
Resolved
Dec 13, 2022, 05:00 PM UTC
Duration
9h 11m
Detected by Pingoru
Dec 13, 2022, 07:48 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Dec 13, 2022, 07:39 AM UTC

    We are currently investigating an issue on our API servers which are not responding.

  2. identified Dec 13, 2022, 07:48 AM UTC

    The issue has been fixed and we restarting the services.

  3. monitoring Dec 13, 2022, 07:57 AM UTC

    The API service is restored and we are monitoring the services.

  4. monitoring Dec 13, 2022, 10:37 AM UTC

    The services are all running fine since more than 1 hour. We will keep monitoring them closely during the day.

  5. resolved Dec 13, 2022, 05:00 PM UTC

    This incident has been resolved.