Pix4D incident

Issue in processing of point cloud

Minor Resolved View vendor source →

Pix4D experienced a minor incident on September 21, 2023 affecting PIX4Dcatch and PIX4Dcloud and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2023, 06:05 AM UTC
Resolved
Sep 21, 2023, 08:37 AM UTC
Duration
2h 32m
Detected by Pingoru
Sep 21, 2023, 06:05 AM UTC

Affected components

PIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Sep 21, 2023, 06:05 AM UTC

    We observe an issue with the processing of point cloud for online visualization, and we are investigating.

  2. investigating Sep 21, 2023, 06:35 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 21, 2023, 06:37 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 21, 2023, 06:43 AM UTC

    A fix has been implemented and we will reprocess all the point clouds for the affected projects.

  5. resolved Sep 21, 2023, 08:37 AM UTC

    The incident is resolved. All point cloud conversions have be re-triggered with the fix in place and are either in progress or already done.