Pix4D incident

Few users failing to log in

Minor Resolved View vendor source →

Pix4D experienced a minor incident on September 26, 2023 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 11:03 AM UTC
Resolved
Sep 26, 2023, 11:20 AM UTC
Duration
17m
Detected by Pingoru
Sep 26, 2023, 11:03 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Sep 26, 2023, 11:03 AM UTC

    We are observing some errors for some user profiles on the log in action.

  2. identified Sep 26, 2023, 11:08 AM UTC

    The issue causing the login failure has been identified, we are working to correct it.

  3. resolved Sep 26, 2023, 11:20 AM UTC

    The incident is solved. The errors were temporary failure events during a deployment.