Pix4D incident

Elevated API Errors

Critical Resolved View vendor source →

Pix4D experienced a critical incident on November 30, 2023 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 02:13 PM UTC
Resolved
Nov 30, 2023, 03:04 PM UTC
Duration
50m
Detected by Pingoru
Nov 30, 2023, 02:13 PM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4Dfields

Update timeline

  1. investigating Nov 30, 2023, 02:13 PM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. investigating Nov 30, 2023, 02:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 30, 2023, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 30, 2023, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 30, 2023, 03:04 PM UTC

    This incident has been resolved.