Pix4D incident

DNS resolution failure

Critical Resolved View vendor source →

Pix4D experienced a critical incident on January 23, 2024 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 09:53 AM UTC
Resolved
Jan 23, 2024, 11:05 AM UTC
Duration
1h 11m
Detected by Pingoru
Jan 23, 2024, 09:53 AM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4Dfields

Update timeline

  1. investigating Jan 23, 2024, 09:53 AM UTC

    We are currently investigating DNS resolution failures for some customers connecting to pix4d.com

  2. monitoring Jan 23, 2024, 10:39 AM UTC

    We have identified the cause and restored the DNS configuration. We are closely monitoring the resolution. We will restart projects that failed processing due to the incident.

  3. resolved Jan 23, 2024, 11:05 AM UTC

    This incident has been resolved.