Pix4D incident

Elevated API Errors

Minor Resolved View vendor source →

Pix4D experienced a minor incident on February 19, 2024 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2024, 08:50 AM UTC
Resolved
Feb 19, 2024, 11:01 AM UTC
Duration
2h 10m
Detected by Pingoru
Feb 19, 2024, 08:50 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Feb 19, 2024, 08:50 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. identified Feb 19, 2024, 09:00 AM UTC

    The issue has been identified and we are seeing the error rate decreasing.

  3. monitoring Feb 19, 2024, 09:05 AM UTC

    The error rate has decreased back to zero and we are monitoring the situation.

  4. resolved Feb 19, 2024, 11:01 AM UTC

    The incident is resolved.