Pix4D incident

Elevated API Errors

Critical Resolved View vendor source →

Pix4D experienced a critical incident on November 21, 2024 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 09:32 AM UTC
Resolved
Nov 21, 2024, 10:14 AM UTC
Duration
41m
Detected by Pingoru
Nov 21, 2024, 09:32 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Nov 21, 2024, 09:32 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. identified Nov 21, 2024, 09:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 21, 2024, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 21, 2024, 10:14 AM UTC

    This incident has been resolved.