Pix4D incident

Data Processing Delays - Processing infrastructure in Japan

Minor Resolved View vendor source →

Pix4D experienced a minor incident on March 1, 2021 affecting Processing infrastructure US, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2021, 08:16 AM UTC
Resolved
Mar 01, 2021, 09:01 AM UTC
Duration
44m
Detected by Pingoru
Mar 01, 2021, 08:16 AM UTC

Affected components

Processing infrastructure US

Update timeline

  1. investigating Mar 01, 2021, 08:16 AM UTC

    Our data processing infrastructure is running behind in our Japan cluster which is causing delays in the project outputs. No data has been lost and the system should be caught up shortly as soon as we identified the issue.

  2. identified Mar 01, 2021, 08:30 AM UTC

    The issue on the Japan cluster has been identified and the tasks should start to be processed.

  3. monitoring Mar 01, 2021, 08:32 AM UTC

    Tasks are processed again. We're monitoring the queue in the Japan cluster for the next hours.

  4. resolved Mar 01, 2021, 09:01 AM UTC

    This incident has been resolved.