Pix4D experienced a major incident on August 31, 2021 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KRPIX4Dengine Cloud API
Update timeline
- investigating Aug 31, 2021, 10:58 AM UTC
We observed increase of failing requests in tasks processing subsystem, we are currently investigating the issue.
- identified Aug 31, 2021, 12:12 PM UTC
We have identified the cause of the failures and are working on restoring the regular service.
- monitoring Aug 31, 2021, 12:16 PM UTC
A patch has been deployed in production to address the issue and we are monitoring the service.
- resolved Aug 31, 2021, 12:45 PM UTC
This incident has been resolved.