Pix4D experienced a minor incident on December 7, 2021 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 17h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 03:49 PM UTC
We're experiencing an elevated level of errors on our backend due to issues from our cloud provider. Processing might be delayed or failing due to this underlying issue.
- identified Dec 07, 2021, 03:50 PM UTC
The issue has been identified and we are monitoring our cloud provider services.
- monitoring Dec 08, 2021, 07:17 AM UTC
The issues impacting our cloud provider seems mostly resolved and we are not observing any error anymore. We are putting back in the queue the failed processing jobs.
- monitoring Dec 08, 2021, 07:22 AM UTC
All processing clusters are resuming normal operations. Our cloud provider has not yet closed the incident. We keep monitoring the situation while reprocessing all failed projects.
- resolved Dec 08, 2021, 09:17 AM UTC
We are not observing any issues anymore in our services, processing is back to normal. All failed projects have been sent for reprocessing.