Pix4D incident

Experiencing delays with processing projects due to the cloud provider

Minor Resolved View vendor source →

Pix4D experienced a minor incident on March 28, 2022 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 03:03 PM UTC
Resolved
Mar 28, 2022, 03:38 PM UTC
Duration
34m
Detected by Pingoru
Mar 28, 2022, 03:03 PM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEProcessing infrastructure JPProcessing infrastructure KRPIX4Dengine Cloud API

Update timeline

  1. investigating Mar 28, 2022, 03:03 PM UTC

    We are currently investigating this issue.

  2. identified Mar 28, 2022, 03:29 PM UTC

    We identified that the provisioning of processing nodes is slow due to network issues on our cloud provider.

  3. resolved Mar 28, 2022, 03:38 PM UTC

    All the pending projects have started processing. The situation is back to normal.