Pix4D incident

cloud.pix4d.com not accessible

Critical Resolved View vendor source →

Pix4D experienced a critical incident on April 5, 2023 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 04:08 AM UTC
Resolved
Apr 05, 2023, 05:27 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 05, 2023, 04:08 AM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4Dfields

Update timeline

  1. identified Apr 05, 2023, 04:08 AM UTC

    Our services in cloud.pix4d.com are not accessible.

  2. monitoring Apr 05, 2023, 04:48 AM UTC

    Application servers are recovered, and cloud.pix4d.com is accessible now. We are monitoring processing of projects and requests.

  3. resolved Apr 05, 2023, 05:27 AM UTC

    This incident has been resolved.