Pix4D experienced a major incident on April 21, 2023 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2023, 12:25 PM UTC
We're experiencing an elevated level of processing errors and are currently investigating the issue. The incident started around 10am CEST / 8am UTC.
- identified Apr 21, 2023, 12:33 PM UTC
The issue has been identified and we are working to resolve the invalid configuration.
- monitoring Apr 21, 2023, 12:43 PM UTC
The configuration has been reverted and the processing is working normally again. We are re-activating the different regions. New projects submitted for processing from 12:37 UTC will be be processed correctly. We keep monitoring the situation and will re-launch all the failed projects from today.
- resolved Apr 21, 2023, 02:07 PM UTC
This incident has been resolved. Affected projects have been successfully requeued. We are closely monitoring the service, but are confident any effects have been resolved.