Pix4D incident

Cloud UI and API degraded performance

Minor Resolved View vendor source →

Pix4D experienced a minor incident on July 17, 2023 affecting PIX4Dcloud and PIX4Dengine Cloud API, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 03:16 PM UTC
Resolved
Jul 17, 2023, 04:16 PM UTC
Duration
1h
Detected by Pingoru
Jul 17, 2023, 03:16 PM UTC

Affected components

PIX4DcloudPIX4Dengine Cloud API

Update timeline

  1. investigating Jul 17, 2023, 03:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 17, 2023, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2023, 04:16 PM UTC

    This incident has been resolved. The Cloud UI and API are currently stable, we're working on hardening the system against similar issues.