Pix4D incident

Elevated API Errors

Major Resolved View vendor source →

Pix4D experienced a major incident on December 4, 2023 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 09:15 PM UTC
Resolved
Dec 04, 2023, 09:49 PM UTC
Duration
33m
Detected by Pingoru
Dec 04, 2023, 09:15 PM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Dec 04, 2023, 09:15 PM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. identified Dec 04, 2023, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2023, 09:39 PM UTC

    The remediation is active and the service is responding again as normal. We are monitoring the traffic / error rate.

  4. resolved Dec 04, 2023, 09:49 PM UTC

    This incident has been resolved.