Pix4D incident

DNS resolution failure

Critical Resolved View vendor source →

Pix4D experienced a critical incident on December 15, 2023 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 09:57 AM UTC
Resolved
Dec 15, 2023, 02:15 PM UTC
Duration
4h 18m
Detected by Pingoru
Dec 15, 2023, 09:57 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. monitoring Dec 15, 2023, 11:27 AM UTC

    A DNS change affected the DNS resolution of all our domains. We reverted the change and are monitoring DNS propagation. The changes were applied this morning at 9:31 UTC which resulted in an invalid DNS path for naming resolution of our domains.

  2. monitoring Dec 15, 2023, 11:30 AM UTC

    The changes have been reverted. We are continuing to monitor the situation to ensure DNS resolution across different world servers is working correctly.

  3. resolved Dec 15, 2023, 02:15 PM UTC

    This incident has been resolved.