Pix4D incident

Elevated API Errors

Critical Resolved View vendor source →

Pix4D experienced a critical incident on November 21, 2024 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 08:57 AM UTC
Resolved
Nov 21, 2024, 09:13 AM UTC
Duration
16m
Detected by Pingoru
Nov 21, 2024, 08:57 AM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4Dfields

Update timeline

  1. investigating Nov 21, 2024, 08:57 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. monitoring Nov 21, 2024, 09:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 21, 2024, 09:10 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 21, 2024, 09:13 AM UTC

    This incident has been resolved.