Pipefy experienced a minor incident on September 22, 2025 affecting Automation, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 02:01 PM UTC
We are currently investigating this issue.
- monitoring Sep 22, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 05:19 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2025, 08:45 PM UTC
**Root Cause** The issue was caused by multiple updates happening simultaneously in the same field, which led to delays and a backlog in processing tasks. **Resolution** To prevent affecting other users, we separated the processes into a dedicated queue. This ensures that any high volume or issues won't impact others. We also adjusted the number of workers to manage the load better. **Action Plan** We moved the processes to a specialized queue and adjusted worker numbers to handle tasks efficiently. We reviewed logs to understand the backlog cause and are considering setting limits and prioritization. Additional logs will be added for better issue identification.