Pipefy experienced a major incident on October 9, 2025, lasting 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 09, 2025, 07:08 PM UTC
We are currently investigating this issue.
- identified Oct 09, 2025, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 07:22 PM UTC
This incident has been resolved.
- postmortem Oct 15, 2025, 08:38 PM UTC
**Root Cause** The issue arose because the subscription plan records in production were missing a crucial field, leading to a failure in the system. This caused the interfaces to become inaccessible as they couldn't retrieve the necessary information. **Resolution** The solution involved reverting the changes that introduced the bug in the production environment, thereby restoring the system's functionality. **Action Plan** To prevent future occurrences, improvements were made to the error handling screen, a deployment was executed to enhance query resilience, and additional validation was implemented in testing to ensure subscription functionality.